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MAKE YOUR GUESTS REALLY FEEL AT HOME
A high level of comfort is rewarded by increased customer loyalty. The key lies in smooth communication between staff and guests. Learn how in the video below (1:21 min).
GUESTS PROFIT FROM SMOOTH, INTERNAL COMMUNICATION
Our customers say:
"I was impressed by protel Air during the live demonstration. After all my questions were answered, it was very easy to decide on protel, and I'm really glad I did!"
Tatjana Benkert, Ka'ana Belize
"Now, with the Housekeeping App, our Teams can work together more easily, and more efficiently."
Thomas Behrend, MD SI-Suites
Copyright © 2016 protel hotelsoftware GmbH | Imprint
The Challenge
The most important thing about hospitality is the human contact and interaction with your guest. As a hotel business you don't want to take this away, and this is the key to Rocco Forte's success.
Still, guests have high expectations when it comes to quality of service. Rocco Forte's response is to build on their robust technology, specifically to strengthen that personal touch.
However, any new application introduced to staff also needs to make the actual work faster, otherwise the guest will suffer.
Rocco Forte needed a technology partner that respects the traditional approach of running a guest business, but also has the flexibility to respond to new technology trends.
Hospitality is very important - it is about the human contact, the touch, the interaction with your guests - so we don't want to take that away - this is key to a successful hospitality business like ours...
Emmanuel Clavé - Rocco Forte
ROCCO FORTE AND PROTEL ARE MOBILE TOGETHER
The answer
A modern hotel management system automatically manages all messages and information centrally.
Departments and individuals, guests and staff, are all notified in real-time.
All staff are now part of the same ecosystem, and are able to play their part in ensuring the guest feels special.
The guests love it; as they can really feel this fast and attentive service.
Thanks to protel, they profit directly from smooth, internal communication.
This level of comfort is rewarded by increased customer loyalty.
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TAKE THE WAY YOUR HOTEL COMMUNICATES TO THE NEXT LEVEL TODAY. MOBILE. TOGETHER. WITH PROTEL.
Be different
A hotel is a place, where many different people come together – either to work in the team, or to stay as a guest.
They are all constantly communicating. Communication is essential in providing the guest with a first class service.
That's why it makes sense to enable staff to communicate with ease.
The guests can feel the care.
And that really makes a difference!
HOSPITALITY IS ABOUT THE PERSONAL TOUCH
See how five-star family business Rocco Forte transfoms human contact and technology into a highly personalised guest experience.
Staff
All staff are now part of the same ecosystem, and are able to play their part in ensuring the guest feels special.
Guests
The guests love it; they can really feel this fast and attentive service.
BRINGEN SIE NOCH HEUTE IHRE INTERNE KOMMUNIKATION AUF DAS NÄCHSTE LEVEL. MOBILE. TOGETHER. MIT PROTEL.
Be different
A hotel is a place, where many different people come together – either to work in the team, or to stay as a guest.
They are all constantly communicating. Communication is essential in providing the guest with a first class service.
That's why it makes sense to enable staff to communicate with ease.
The guests can feel the care.
And that really makes a difference!
The answer
A modern hotel management system automatically manages all messages and information centrally.
Departments and individuals, guests and staff, are all notified in real-time.
All staff are now part of the same ecosystem, and are able to play their part in ensuring the guest feels special.
The guests love it; as they can really feel this fast and attentive service.
Thanks to protel, they profit directly from smooth, internal communication.
This level of comfort is rewarded by increased customer loyalty.